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Shenzhen HKT Electronic Science & Technology Co.,Ltd.

Overseas Sales Department

Tel: 86-755-23005058

Fax: 86-755-23723512

Email: hktsales@hkt-optics.com;        

Web: www.hkt-optics.com

 

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FAQ

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1. Why buy from HKT?
  Quality Assurance & RoHS Compliance
  Competitive Price
  Custom-made Product
  One-year Warranty
  On-time Delivery 
  International Shipping
  ISO9001 Certified
 
2. Are you a real factory?
  Yes, we have our own assembly lines for patchcord, adapter and attenuator etc. See our website for more details and you are always welcomed to visit our factory.
 
3. What is the payment terms?
  The small orders (value under USD$10K) we accept 100%TT in advance. For the big orders, we accept 30% deposit, 70% balance before shipment. We can discuss about the credit terms like Net 30 days special for the regular customers.
 
4. What's your production capacity?
  Around 300Kpcs/month for connectors and 500Kpcs/month for adapters, and the ramp up capacity for increasing demand can be quickly equipped.
 
5. Any warranty of your products? And what does it cover?
  All products are under One-year Warranty. It includes: any defects, malfunction of the display through normal use only. Excludes: transportation, re-installation, shipping cost, physical damage, damages are caused by unauthorized repair and damages caused by nature. Extended warranty is available for purchasing.
 
6. Any free samples for testing? If yes how to get these samples?
  Generally small quantity samples are provided for testing and the freight expense will be charged.
 
7. What's your minimum order quantity?
  No MOQ limitation. For small orders, we could offer ex-factory price; and if you do not have the contract logistic partner, DHL, Fedex, UPS etc are optional.
 
8. Are the products tested before ship? Partially or 100% check?
  Yes, all products are performed 100% testing. No fail products have been demonstrated to escape shipping from the quality control system. 
 
9. We splice the SC connectors to patchcords at our factory, can you supply the SC connectors in assembly or disassembly kits? What is your suggestion?
  Connector kits with or without ferrule and cables can be provided.